The Public Works Fleet Division will strive to be a "first-class" industry-leading administration and service provider to our customers/clients. We will achieve "first-class" status by practicing our core values of "Integrity, Honesty, and Innovation."  Our decisions will always be data-driven and aligned with City, State, and Federal laws and regulations.

• Provide safe and reliable repairs to all City Divisions.
• Maintain the ASE Blue Seal of Excellence Program and keep the Fleet Division ASE Certified.
• Provide outsourcing for repairs not provided in-house for vehicles and equipment.
• Deliver the highest level of customer service.
• Complete 75% of repairs in 24 hours and 25% in 48 hours.
• To have 95% fleet availability at all times for vehicles and equipment.
• Provide after-hours and weekend emergency road service.
• To uphold a higher standard relationship with all Fleet Heavy Truck/Equipment Repair customers.
• Per the Parts Service Contract, our in-house NAPA IBS parts store will provide 90% of parts on demand and 95% of parts requirement within two hours of demand.

• Conduct all Department business in an ethical and timely manner.
• Always take a proactive rather than reactive approach to identify problems or issues and initiate corrective action immediately.
• Increase the awareness of the City's personnel in supporting the Preventive Maintenance Service program for vehicles and equipment so that safety standards are continually met, liabilities are reduced, and an overall reduction in repair costs can be achieved.
• Benchmark repairs with industry standards.
• To keep comeback repairs to a minimum.

The Preventive Maintenance Program is designed to "prevent" major repairs before they happen. Vehicles and equipment are scheduled routinely, depending on the type of vehicle or equipment, the fuel type, and unit use.

 PM-C is our most common PM Service for vehicles. It is a 20-point inspection that includes an oil/filter change. Click here for an example PM-C checklist.

 PM-D For vehicles, this is our more in-depth PM Service. It is a 50-point inspection that includes an oil/filter change and Brake/Transmission flush.  Click here for an example PM-D checklist.

 PM-A For trailers, this is our PM Service that includes an inspection and fluid top-off.  Click here for an example PM-A checklist.

 PM-B For construction equipment, this is our PM Service, which includes an inspection and fluid top-off.  Click here for an example PM-B checklist.

 PM-N For compressed natural gas equipment/vehicles, this is our CNG inspection done by our in-house Oklahoma State-certified Alternative Fuel Equipment Technicians.  Click here for an example PM-N checklist.

 PM-9 For construction equipment, this is Boom and Crane inspection, which a certified vendor completes. 

The most commonly used form in our business is the Fleet Vehicle Repair Work Order sheet. When an employee brings a vehicle or piece of equipment to the Fleet Division for repairs or routine maintenance, they must complete the Fleet Vehicle Repair Work Order form. Several areas on the form allow the employee to communicate the needs of their division with the repairs or routine maintenance needed for the unit. This enables the Fleet Supervisor to prioritize shop floor work throughout the day.  Click here for an example Fleet Vehicle Repair Work Order.

The Field Service Program is designed to perform necessary, complex repairs to specialized vehicles and equipment to accommodate an excessive workload out in the field. This program has a dedicated Field Service Mechanic II and a specialized Field Service Truck. The Field Service Mechanic II can have quality repair services performed in the field, resulting in less downtime created by equipment and vehicles waiting for technicians to administer necessary repairs on equipment that cannot physically travel to the Fleet shop or on public road systems.

The Benchmarking Program is designed to track technician productivity and compare repair times on vehicles and equipment with industry standards. Fleet technicians complete benchmark comparisons once a week to ensure they meet industry standard times on all repairs. This helps keep unnecessary time from being spent completing repairs and reach our goal of completing 75% of repairs in 24 hours and delivering the highest level of customer service. Benchmarking helps the Fleet Division identify any training employees may need with the ever-changing technology requirements.

On February 24, 2009, Norman City Council adopted the Norman Alternative Fuel Program, one of the few municipal programs in Oklahoma. Since then, the City has become a leader in alternative fuel technology, with over 25% of the fleet using alternative fuel. Out of 101 Public/Private Compressed Natural Gas (CNG) Fueling Facilities located in the Oklahoma Natural Gas (ONG) network, the City of Norman's CNG Fueling Facility is ranked 10th in Oklahoma for total volume throughput with an annual dekatherm  usage of approximately 51,250 translating into 410,000 gas gallon equivalents. In addition to environmental benefits, the City has saved approximately $3,500,000 since 2009 in fuel costs by replacing traditional fuel vehicles with CNG vehicles.

On January 9, 2012, The City of Norman opened its CNG Fueling Facility with public access. The station provides CNG for citizens and City vehicles. The facility was built with the aid of stimulus funds. In 2016, extra storage and a smart control panel were added to take advantage of off-peak compressor use, so our CNG compressors do not run as much during peak hours. Staff anticipates annual savings of electricity costs of demand charges by OG&E from 11 cents to 5 cents per KWh, translating into savings of $4,000 over the 5-month period.  

Where applicable, green procurement is practiced by purchasing CNG, Flexible-fuel, Hybrid, and Plug-in Electric vehicles whenever possible, and every vehicle purchased must be in the top 3% of its fuel efficiency class. This division collaborates with the Association of Central Oklahoma Governments (ACOG) and utilizes competitive grants to help offset the cost of alternative fuel technology when available.

In 2019, The City collaborated with Francis Solar to install five level III Electric Vehicle chargers throughout Norman. These facilities are available to the public as well as the City.

Locations:

Rudy’s Country Store and BBQ (50kw)

3450 Chautauqua Avenue, Norman, OK 73072

Robinson Crossing Shopping Center (200kw)

1236 North Interstate Drive, Norman, OK 73072

Down Town Municipal parking lot (50kw)

224 East Gray Street, Norman, OK 73072

Norman CNG Station (50kw)

2351 Goddard Avenue, Norman, OK

The Taxi Cab Inspection Program is designed to ensure the safety of Norman citizens. In 2006, Fleet, in conjunction with the City Council, pursuant to chapter 13 in the City of Norman Code of Ordinance, began inspecting all taxi cabs, limousines, and/or vehicles licensed to transport citizens in the City of Norman. Inspections are due by the end of March each year and are $35 per vehicle with a $20 re-inspection fee if needed.

State and Regional Partnership

APWA

Moore Norman Technology Center

Southwest EVT

Oklahoma Metro Clean Cities Coalition

Oklahoma Fleet Managers Association

Association of Central Oklahoma Governments (ACOG)

ASE Program

Since 2008, the National Institute for Automotive Service Excellence (ASE) Blue Seal of Excellence has recognized the Fleet Division.  To earn the ASE Blue Seal recognition, a minimum of 75% of the shop's technicians must be certified. Among those certified technicians, the shop must cover all ASE certifications corresponding to every area of service the shop offers.

The Fleet division implemented an incentive-based ASE program in July 2020. Each technical can earn up to $2000 every four years by testing and obtaining ASEs in their related field.

The City of Norman's Transit Sub-Division manages the maintenance and repairs of the public transit fleet of vehicles. The City owns the public transit fleet, which includes fixed-route and paratransit service vehicles.

Public Transit Operations include grant writing, asset procurement process, and managing a subcontract with EMBARK. The Transit and Parking Division of the Norman Public Works Department conducts these operations. 

The City of Norman's EVT Sub-Division manages the maintenance and repairs of the City's fleet of fire apparatuses and police units purchased through the Public Safety Sales Tax (PSST). EVT also assists the NFD with procurement. The goal of the EVT Division is to provide safe, consistent, and cost-effective support for the City's public safety fleet while following the guidelines set forth under the NFPA 1071 fire code standards for EVT programs. The EVT division currently employs three (3) positions: one (1) Equipment Support Supervisor, one (1) EVT Specialist, and one (1) EVT Mechanic II.