Department Mission:
It is the mission of the Information Technology (IT) Department to provide the highest quality technology-based services, in the most cost-effective manner, with optimal delivery, to the citizens, elected officials, and staff members of the City of Norman ensuring the maximization of the citizens’ financial investments and the proper utilization, security, performance and availability of those technology-based services.
Department Description:
The IT department, provides information technology management services and telecommunication technology management services to all departments of the City of Norman. These services include:
- Electronic mail support
- Internet access support
- Cyber security monitoring and threat mitigation services
- Web and applications design and maintenance
- Software development, configuration, and support
- Network infrastructure design, troubleshooting, and management services
- Server management in a virtualized environment
- Data storage and backup management
- Disaster recovery and business continuity strategy
- Desktop support and troubleshooting
- Business Systems management, programming, configuration, and operation services
- Telecommunications systems and equipment management
The IT Department supports and delivers services for all City of Norman Business Systems and windows based personal computer network clients, including the Norman Police Department Patrol Division’s mobile laptop computers and the Norman Fire Department’s mobile laptop computers and devices.
Business Systems for the City of Norman include
- Financial and accounting management services
- Purchasing and inventory control management services
- Customer service and utility billing services
- Payroll and personnel management services
- Fixed asset management services
- Municipal court management services
- Parks & Recreation management services
- Community development, building permits, and land management services
- Occupational licensing management services
- Time and attendance management services
- Computer aided dispatch and police records management services
The IT Department consists of the following staff:
- Director of Information Technology
- IT Manager of Networking and Infrastructure
- IT Manager of Business Systems and Development
- Business Systems Analysts (2)
- Systems Administrators (3)
- Systems Support Technicians (3)
- Web and Applications Developer
- Administrative Technician
ACCESSIBILITY AND INCLUSION STATEMENT
It is the policy of the City of Norman that no person or groups of persons shall on the grounds of race, color, religion, ancestry, national origin, age, place of birth, sex, sexual orientation, gender identity or expression, familial status, marital status, including marriage to a person of the same sex, disability, retaliation, or genetic information, be excluded from participation in, be denied the benefits of, or otherwise subjected to discrimination in employment activities or in all programs, services, or activities administered by the City, its recipients, sub-recipients, and contractors. In the event of any comments, complaints, modifications, accommodations, alternative formats, and auxiliary aids and services regarding accessibility or inclusion, please contact the ADA Technician at 405-366-5424, Relay Service: 711. To better serve you, five (5) business days’ advance notice is preferred.