City of Norman Accessibility and Inclusion Statement


In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Norman will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Norman does not discriminate on the basis of disability in its hiring or employment practices and complies with the regulations promulgated by the U. S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City of Norman will generally, upon request, provide appropriate aids and services leading to effective communications for qualified individuals with disabilities so they can participate equally in the city’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, and/or vision disabilities. Requests should go to the City’s ADA Technician at 405-366-5424 Relay Service: 711, so effective communications can be achieved. To better serve you, five (5) business days’ advance request is preferred.

Modifications to Policies and Procedures: The City of Norman will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City of Norman’s offices, even where pets are generally prohibited.

Anyone who requires some auxiliary aid or services for effective communication, or modification of policies or procedures to participate in a program, services, or activity of the City of Norman, should contact the office of the City’s ADA Technician at 405-366-5424, Relay Service: 711. To better serve you, five (5) business days’ advance notice is preferred.

The ADA does not require the City of Norman to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Norman is not accessible to persons with disabilities should be directed to the Cities ADA Technician at 405-366-5424, Relay Service: 711.

The City of Norman will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policies.

Website: While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website, particularly as it relates to content by third parties. If you are unable to access information on our website, please email us at or contact the City’s ADA Technician at (405) 366-5424 to request the information in another format. The City will make reasonable accommodations for people with disabilities in accordance with the Americans with Disabilities Act.

City of Norman ADA Transition Plan

The Americans with Disabilities Act (ADA) is a civil rights law that mandates equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to jobs, public accommodations, government services, public transportation, and telecommunications.  Title II of the ADA also requires that all programs, services, and activities (PSAs) of public entities provide equal access for individuals with disabilities.

The City of Norman has undertaken a comprehensive evaluation of its PSAs to determine the extent that individuals with disabilities may be restricted in their access and has formulated the following transition plan:

City of Norman ADA Transition Plan

City of Norman Transit ADA Transition Plan 2021

Visit the Norman ADA Transition Plan WikiMap for public comment. 


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