This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.
Education and Experience: High school diploma or equivalent and any experience which provides the required knowledge, skills, and abilities. Experience answering complaints and providing information desirable. Three concurrent years dispatching for multi discipline, or five years emergency dispatch experience for single discipline emergency communications center, or successful completion of City of Norman Communications Officer I Training Program.
License and Certifications: Must obtain and maintain certifications as an Oklahoma Law Enforcement Telecommunications Terminal Operator, Public Safety Telecommunicator, Emergency Medical Dispatch and Cardio Pulmonary Resuscitation (CPR).
Skills: Data entry. Effective oral communication and interpersonal skills to elicit information and remain calm in highly stressful situations. Following oral and written instructions. Making critical expedient decisions. Operating computer terminal. Extracting information from irate and irrational individuals.
Essential Functions: Answers 911 and non-emergency calls using central communications equipment. Maintains information regarding the activities and location of emergency personnel in the field by monitoring radio transmissions and Computer Aided Dispatch (CAD). Dispatches appropriate personnel to the proper location. Assists field personnel during fire and other emergencies. Receives and transmits alarm calls received by telephone and detecting devices. Receives emergency medical, fire, and police calls, elicits necessary information and dispatches appropriate personnel. Confirms stolen property and missing persons; enters information into NCIC via teletype. Notifies departments regarding emergency messages, damage to traffic signs or lights, or any other hazards reported. Maintains various logs as required. Performs related duties as required.
Mental and Physical Abilities: Ability to operate and manipulate controls on multi-line telephone apparatus, computer keyboards and printers, and complex radio communications console. Ability to concentrate, handle multiple calls, and pay close attention to detail under stressful conditions. Ability to maintain regular, predictable and punctual attendance.
Working Conditions: Works in a busy office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, and dirt.
Additional Information: Final candidates will undergo data entry skills assessment. Selected candidate must pass extensive background investigation, psychological test, polygraph, and drug screen.