Job Description
Education and Experience: Bachelor’s degree in HR or related experience and a minimum of three years of experience in general office practices, procedures, and equipment or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities.
Knowledge: Extensive knowledge of personal computer, internet, and Microsoft Office software, including Word, Excel, and Access. Oral and written communication ability equivalent to that normally acquired through two years continuing education and significant administrative experience is required. Office administrative and secretarial practices and procedures, such as business letter writing and the operation of standard office equipment, including personal and networked computers. Recordkeeping, report preparation, filing methods and records management techniques. Basic knowledge of Correct English usage, including spelling, grammar, punctuation, and vocabulary. Bookkeeping and standard business arithmetic, including percentages and decimals.
Skills: High level of customer service orientation and skills. Using tact, discretion, initiative and independent judgment within established guidelines. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction. Preparing clear and concise reports, correspondence and other written materials. Communicating clearly and effectively both orally and in writing. Typing at rate of 60 net words per minute from printed copy. Using word processing, spreadsheet and database software. Interpersonal skills necessary to effectively interact with the public, department heads, internal staff, and other departmental staff in order to give and extricate information in a courteous and friendly manner. Organizing and prioritizing tasks and in the organization and maintenance of filing and recordkeeping systems. Mathematical skills for recordkeeping purposes.
Mental and Physical Abilities: Interpersonal skills necessary to effectively interact with internal staff, the public, and other departmental staff in order to give and extricate information in a courteous and friendly manner. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lb.) 5-10% of work time. Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering telephones or speaking in person to the public and employees requiring assistance. Ability to receive and follow both oral and written instructions and to use resourcefulness and tact with public contacts. Ability to work independently and apply sound judgment when resolving problems and customer complaints. Ability to maintain confidential nature of the work. Ability to maintain regular, predictable and punctual attendance.
Essential Functions:
Greets the public, answers the telephone, screens and routes calls, provides public with employment and general information regarding department services, and responds to general public requests; represents the department in a courteous, tactful, and helpful manner. Provides information regarding vacancies, type of work, qualifications and other related subjects to public and City employees. Administers applicant tests to determine technical suitability. Provides information to applicants concerning their status in relation to their application. Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment offers. Assists in conducting background investigations on selected applicants. Perform orientations and update records of new staff. Stays informed and up to date on City employment policies and current Human Resources issues. Attends job fairs to provide information concerning City career opportunities. Maintains applicant data and EEO statistics. Maintains and monitors manual and/or computerized record keeping and filing systems; codes, enters, posts, and tabulates data .Compiles and verifies complex and/or technical information for processing and types and composes confidential documents.
Examples of Other Major Responsibilities: Receives, date stamps, opens, sorts, and distributes incoming mail. Performs day-to-day activities that are required to keep the department functioning effectively. Performs other related work as required.