The mission of the Accounting Division is to provide, monitor, and operate an accounting system which records all the financial transactions of the City on an accurate and timely basis for reporting and dissemination in appropriate format to user departments, management, oversight agencies, and citizens.
The Accounting Division maintains and operates the financial and budgetary accounting system, which captures and records all financial transactions of the City. In addition to the general ledger system, the Division maintains, processes, monitors, and reconciles various sub-systems which capture detailed transactions in the areas of payroll administration and reporting, procurement of goods and services, accounts payable, accounts receivable, Risk Management, and fixed assets. The Division is responsible for special, monthly, and annual financial reporting in various formats, including the Annual Comprehensive Financial Report. Also available for viewing is the 2019 Single Audit Report.
The Budget Division is committed to enhancing communications, improving budget practices, providing guidance through budget policy, providing financial and operational information and serving the City departments, citizens and outside agencies in a timely and professional manner.
The Budget Division is responsible for preparing, coordination, monitoring and administering the annual operating budget, assisting in special project research, preparing fiscal policy reports and conducting financial analyses for the City of Norman.
1 - Supervisor
2 - Utility Service Representatives
4 - Meter Readers
As of December 31, 2014, there were 36,750 water meters. Meter Readers are responsible for reading between 350 to 450 meters per day. They also do rereads.
The Utility Service Representative is responsible for:
Turning Water On and Off
Getting Customer Rereads
One Service Representative is responsible for working on the west side of Norman and the other is for the east side of Norman.
Some reasons for meters being mis-read:
- Human Error
- Foggy Dial
- Dirty Dial
- Glass Broken
- Moisture in Dial
- Scratched Dial
- Time of Year
- Tree Limbs by Meter
- Printer Services Operator II
- Printer Services Operator I
Functions Of Printing Service Division:
- Reproduce 90,000+ copies per month
- Stuff Envelopes
- 35,000+ Utility Bills Per Month
- Delinquent Notices
- Municipal Court Citation Notices
- Mail Pick-up to and from U.S. Post Office
- Inter Office Mail Delivery
The Purchasing Division of Financial Services is responsible for procuring goods and services for all City departments and performing these purchases in accordance with state and local requirements.
The Treasury Division deals with a wide range of functions such as:
- Alarm Registration and Payments
- Animal Control Refunds
- Bank Drafts
- Meter Deposits
- Utility Payments
- Water Analysis
We offer a convenient drive thru or walk up service.
201 W. Gray St. Bldg C
City Of Norman
P.O. Box 5599
Norman, Oklahoma 73070
Utility Billing or Customer Service Questions? Call 405-217-7739
The City of Norman Utility Customer Service Division is responsible for the billing and collection of Water, Sewer and Sanitation revenues. We strive to uphold our excellent customer service reputation on which our citizens have come to rely.
Utility Customer Service consists of five employees who field an average of 63 calls per day per person, for an average daily call load of 300+ calls per day. On any given day each employee generally assists an additional 20-25 walk-in customers.
Our main objectives are the processing of new service, offs, transfers, payment arrangements, adjustments, delinquency cutoffs, processing accounts for collection and other requests by our citizens. We bill an average of 39,000 accounts each month. These accounts are divided into 12 billing cycles. Where you live determines when you will bill each month.
In addition, our representatives research customer accounts and provide a wide variety of information to both citizens and other City of Norman staff.