Phone line issues at City offices and sites

11:30 AM 11/10/25: This matter has been resolved. Phone calls are being received at City offices and sites with no issue.

12:15 PM 11/7/25: Most City of Norman offices and sites are currently experiencing phone line issues. Those calling may encounter thick static on the line or experienced dropped calls. Staff is looking into the issue with the City's service provider and apologize for any inconveniences.

Individuals needing to contact the City of Norman are encouraged to utilize email or online portals at this time. Find a list of City departments or hours of operation for given offices here.

  • Those wishing to make a report the Action Center can email Action.Center@normanok.gov.
  • Those wishing to contact Customer Service/Utility Billing can email custsvc@normanok.gov.

An update will be provided at this webpage when the issue is resolved.

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