UPDATE - 9/24/26, 8:30 AM: NPD has confirmed that yesterday's critical incident has been resolved. Normal operations have resumed. 911 can again be dialed for emergency situations.
UPDATE - 9/23/26, 10 PM: The 911 service issues have been verified as affecting a large part the state. The issue appears to stem from a phone provider system. State 911 officials along with involved providers are working diligently to restore normal service. Our City officials continue to monitor and actively respond to the community’s needs. Until further notice, please use the following 7-digit number for ALL emergency calls: 405-321-1444.
Please share this information with your family, friends, and neighbors so everyone is aware.
This message, along with future updates, will also be distributed through the RAVE notification system. Sign up for these alerts at Normanok.gov/AlertNorman.
POSTED 9/23/26, 6:10 PM: As of 6 PM 9/23/26, the Norman Police Department (NPD) is experiencing a service outage that is impacting the 911 call system. The outage is impacting agencies statewide.
Individuals in need of emergency services in Norman should call 405-321-1444 for all emergency and non-emergency calls. Calls to 911 should be automatically rerouted to a dispatcher but callers will need to remain on the line until the call is answered.
The Communications Team is actively working to resolve the issue and restore services as quickly as possible. Updates to this situation will be posted by NPD at Facebook.com/normanokpd.
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