Education and Experience: Bachelor’s degree from an accredited college or university in Education, Business, Public Administration or related field. Five (5) years related experience and/or training, and 12 to 18 months related management experience, or any equivalent combination of education and experience.
Licenses and Certifications: Must possess a valid state driver's license and satisfactory motor vehicle record. Training and Development Certification from an accredited university, college or Association of Talent Development (ATD) preferred.
Knowledge: Broad knowledge of accounting, marketing, business administration, and finance. Personnel administration practices and procedures including compensation, classification, employee benefits and recruitment practices and techniques. Applicable state, federal and local laws, rules and regulations concerning Employee Relations and Labor law. Training program design, including instructional design, instructional techniques, adult learning, interactive learning techniques, and needs, situation and task analysis. Administrative principles and practices, including goal setting and program budget development and implementation; administration of staff and activities, either directly or through subordinate supervision; record keeping, report preparation, filing methods and records management techniques.
Skills: Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Questioning, interviewing, survey, observation and diagnosis; identification of performance gaps and competency models; appropriate training interventions. Facilitation and presentation skills. Planning, organizing, assigning, directing, reviewing and evaluating the work of staff. Preparing clear and concise reports, correspondence and other written materials. Using tact, discretion, initiative and independent judgment within established guidelines. Analyzing and resolving office administrative situations and problems. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
Essential Functions: May supervise professional, technical, and clerical personnel; instructs employees in correct methods and procedures; monitors and inspects work in progress to ensure continuity and timely completion of work; assist in the review of employee performance evaluations. Formulates training policies and schedules using knowledge of identified training needs, production processes, operating systems, changes in regulations, procedure or services. Develops and administers programs that comply with EEO regulations and corroborates the City’s goals to employ qualified personnel through training and hiring practices. Compiles and updates records and statistical reports on interviews, transfers, performance appraisals, and promotions to monitor trainee progress, using guidelines that include, but are not limited to; equal opportunity laws (EEO), court decisions, city policies, practices and procedures, interprets and applies guidelines to ensure compliance. Oversees, organizes and develops training manuals and materials, reference libraries, testing and evaluation procedures, multi-media visual aids and other educational materials. Plans, develops, implements and directs long and short-range employee training and staff development programs; provides internal and contracted training and development programs. Deploys a variety of training methods. Responsible for the identification and assessment of current and future training and development needs; responsible for performance needs, situation and needs analysis. Reviews and evaluates existing programs, long and short term training accomplishments and goals. Evaluates training program results; performs post-training assessments to determine the transfer of new knowledge, skills, competencies and behaviors. Facilitates and participates on special committees and project groups related to training and development matters, hiring and promotional matters, and /or other initiatives as assigned. Stays informed and up-to-date on all employment laws, rules, regulations, current personnel issues, etc. Assists the Human Resources Director with a variety of administrative details, as assigned, in the day-to-day operation of the department. Participates in annual budget planning and departmental goals and accomplishments analysis; manages training and development and hiring budgets. Conducts customer service and policies and procedures training during new employee orientation. Perform any other related duties as required or assigned.
Mental and Physical Abilities: Ability to maintain regular, predictable and punctual attendance. Analytical abilities are required to integrate and interpret data from various sources, and to plan, develop and implement responsible strategies. Mental/visual effort required due to sustained periods of concentration, working under pressure of deadlines, and continual interruptions in concentration from staff requiring assistance. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lb.) 5-10% of work time.
Working Conditions: Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Periodically exposed to such elements as intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
Additional Information: Selected applicant must pass background investigation and drug screen.