Customer Service Representative I

Salary: $18.10 - $27.08
Shift: 8:00 a.m. to 5:00 p.m., Monday through Friday (Overtime as required)
Recruitment Period: Open Until Filled

Job Description

We are looking for someone who loves working with the public, has the desire to serve their community, and has the passion to make a difference!

                                                                                      Please click here to apply!

Education and Experience:  High school diploma or equivalent.  Cash handling experience, desired.  One year of general recordkeeping or bookkeeping experience or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. 

License and Certifications:  Selected applicant must obtain City of Norman’s cash handling certificate within six (6) month’s probationary period. 

Knowledge: Office administrative and secretarial practices and procedures, such as business letter writing and operation of standard office equipment, including personal and networked computers, Windows software, and 10-key.  Record keeping, report preparation, filing methods, and records management techniques.  Correct English usage and standard business arithmetic. 

Skills:  Utilizing good interpersonal, written, and verbal skills.  Researching, compiling, and summarizing informational and statistical data and materials.  Using tact, discretion, initiative, and independent judgment within established guidelines. Analyzing and resolving office administrative situations and problems.  Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.

Duties and Responsibilities: Provides friendly, courteous customer assistance.  Researches customer accounts and prepares correspondence accordingly.  Answers questions from other City departments and the public regarding utility division and other City services.  Collects moneys owed the City through the drive-through window, over the counter, mail, night deposit and credit/debit card payments.  Balances cash drawer daily. Maintains manual and/or computerized recordkeeping systems.  Codes, enters, posts, tabulates, and retrieves data and reports.  Generates, prepares, and proofs data, information, and reports. Photocopies, microfilms, and faxes documents and forms.  Assists field employees.  Types forms as necessary.  Submits data via computer to generate work orders. Records information in log books.  Makes necessary changes to correct errors and reconcile records. Works all positions including drive-up window and taking phone payments. Performs related work as required.

Working Conditions:  Work is performed in a confined office environment.  

Mental and Physical Abilities: Ability to concentrate and pay close attention to detail in a potentially noisy environment with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance.  Limited amount of physical effort required associated with walking, standing, and lifting and carrying light objects from 5% to 50% of work time.  Ability to maintain regular, predictable and punctual attendance.

Additional Information: Final candidates will undergo data entry and spelling skills assessment.  Selected applicant must pass a background investigation and drug screen.