Introducing the MyUtility Customer Portal
PORTAL WILL BE AVAILABLE ON JUNE 24, 2026
As the Norman Meter Infrastructure Program (MIP) nears completion, customers will begin to see the full benefits of the recent meter upgrades through the new MyUtility Customer Portal.
The MyUtility portal provides secure, 24/7 access to your utility account, giving you greater visibility into your water usage and more convenient ways to manage your service.
With the MyUtility portal, customers can:
View consumption data
Monitor usage trends over time
View and pay bills online
Access transaction and payment history
Download and analyze water usage
Set usage thresholds and receive leak alerts
A link to the MyUtility Customer Portal will be available on this webpage once the system goes live. The system is expected to go live on June 24, 2026.
Getting Started
Getting started with the MyUtility portal is simple:
Existing Customer Portal Users: Reset your password to log in to the new system.
New users: Register for an account using your most recent utility bill.
A username and password through the new MyUtility Portal is needed to access account tools available through this new platform.
Customer Portal Frequently-Asked-Questions
When will the MyUtility portal be available?
The portal is scheduled to go live on June 24, 2026. Customers will be able to access the portal through a link on this page once it is available. Should there be any changes or updates regarding the portal launch, they will also be posted to this webpage.
Will online bill pay be available during the transition?
The current customer portal may be temporarily unavailable on June 23, 2026, during the transition. Customers can still make payments on this day by:
Visiting the City's Development Center at 225 N. Webster Avenue;
Calling Utility Billing Customer Service at 405-366-5320.
What do I need to register for the portal?
To complete registration, you will need:
Your most recent utility bill, and;
A valid email address.
Do I need to create a new account?
If you previously used Link to pay your bill online, you do not need to create a new account — simply reset your password.
New users will need to complete the registration process.
Can other members of my household have access to the portal?
Yes. You can invite other household members to access the portal as a guest to your account. You can manage guest access via the profile tab within the portal. All you will need is the guest’s email address, and you can customize their access level. The guest will then receive an invitation with a confirmation link in their inbox that will prompt them to create an account giving them access as requested. Be advised that such invitations will need to be acted upon within a certain timeframe. If the timeframe is missed, the utility account holder will need to resend the invitation.
Is my information secure?
Yes. The MyUtility portal uses industry standard security measures, including encryption and secure servers, to protect your personal and account information. We follow best practices to ensure your data is stored and transmitted safely. Access to your account is protected, and we continuously monitor our systems to maintain a secure and reliable experience. If there are any concerns regarding authenticity of messages or services related to the MyUtility Portal, residents are encouraged to reach out to the City of Norman directly at 405-217-7739 as digital scams remain prominent and ever-evolving.
What are leak alerts and how do they work?
Leak Alerts notify you when your water usage exceeds a threshold that you set or when unusual usage patterns are detected. These alerts can help you identify potential issues early. Navigate to the "My Notifications" section of the portal, within your profile tab to access or set Leak Alerts, or view other types of alerts available to you.
What is the Text-to-Pay feature?
You can set this feature up in the portal in order to receive a text when your bill is due.
Do I still receive a paper bill?
Yes, if opted in to receive a hard copy bill on the portal. The default setting once a portal account is set up, automatically opts the user in for the more environmentally-friendly option of receiving digital bills.
Who do I contact if I need help?
For assistance with the MyUtility portal or your utility account, you should contact Utility Billing Customer Service at 405-217-7739.
Must I have a MyUtility Portal account set up to be a Norman water customer or pay my utility bill?
No. While there are many benefits to setting up this type of account, and while it is free to do so, residents are not required to set up a MyUtility Portal account. Away from online payments, utility bills can be paid in-person at the Development Center (225 N. Webster), by mail or by telephone: 405-366-5320.
View more information and history about Norman MIP at Normanok.gov/MIP.