Introduction:
 This
FREE service allows you to view your account, water usage
(consumption) and payment history as well as make a payment online!
Setting Up Your Online
Account:
To sign up, you will need the account number and your temporary PIN (Personal
Identification Number) from your water bill. Your account number will be
located in the top left portion of your bill and your PIN will be located in
the bottom left corner of the bill. You will also need a valid e-mail
account for the system to verify your information.
| Note: |
When entering your information, please be sure to
enter the account number including the '-'
dash. (123456-123456) Also you will need to enter the leading
"0" (zeros) in your PIN. |
You will be prompted to change your PIN after your information has been
verified. Please be sure that you choose a PIN that you can remember, yet
that is hard enough that someone else cannot guess it.
Payment Options:
At this time we are accepting payments with Visa or MasterCard at the counter,
at the drive-thru (201 West Gray, Building C), over the telephone and internet. Cash or check
payments must be made through the drive-thru or at the customer service counter.
As always, you can still make your payments by check through the mail.
Security:
We
realize that security is very important to you. We have
setup the system so all information is encrypted through
VeriSign so that no one can access your personal information.
System Down Time:
The system will be down from 10:20 p.m. through
12:45 a.m. CST for
nightly maintenance. If you experience problems at any other time, please
call the customer service number 405-366-5320.
Other Payment Options:
You may still visit our office at City Hall, located at 201-C West Gray.
Parking is available on the east side of the building. Our business hours
are 8 a.m. to 5 p.m., Monday through Friday. You can also take advantage
of our drive-thru service located on the west side of the building (behind the
library) during this same time period or use the night deposit if this time is
not convenient for you. Both are accessible from the Daws St. entrance.
You can also pay by telephone by calling our automated customer service
number 405-366-5320. Using this method
you can check your balance as well as make a payment on your account.
If you don't want to worry about "due dates" then you can also sign up for
automatic bank drafts and your account will be
paid automatically on the date the payment is due.
Third Party Payment Options:
If you use a third party on-line check service, please enter your account number
"Exactly" as shown on your bill, with the DASH ("-") included.
Account numbers without the DASH ("-") can delay the processing of your payment.
| 
