Utility Service Hours & Policy
Our office hours are 8:00 A.M. to 5:00 P.M. Monday through Friday. For the convenience of our customers, a drive through window is located on the West side of our Building. The drive through window has the same business hours as our office, and we do ask that you have a copy of your billing with you when using the drive through window.
Also located on the West side of our building is our night deposit box. This box is for use by our customers who cannot come in during business hours. However, payment received in the night deposit after 5:00 P.M. on the due date are still subject to late fees of 10% of the unpaid balance.
Failure to receive your bill does not avoid or waive your billing or penalty.
Payment arrangements for delinquent accounts can be made if the customer calls prior to delinquent date. If service has been discontinued for nonpayment, a $50.00 trip charge is assessed to the account. In order to have service restored payment in full must be received in our office.
Monthly charges will continue to accrue until such time a customer requests service be turned off, or taken out of their name.
Payment may be made in the form of cash, check, money order, cashier's check, Visa or MasterCard.
NOTE: A convenience fee of $3.00 is applied to all credit and debit card payments.